Here at Camilla Rose, we are happy to cancel or reschedule appointments, providing we have at least 48 hours notice.
However, we do have a cancellation policy in place in order to accommodate the high demand of appointments and our extensive waiting list.
This policy applies across the board.
50% of the total cost of your appointment will be incurred if less than 48hrs notice is provided via telephone call or text message NOT via email or social media.
If your cancelation has not been acknowledged, it has likely not been seen.
If you’re late, we are late!
As a courtesy to all our clients a prompt appointment schedule is adhered to.
If you are more than10 minutes late to an appointment, we will be unable to carry out the treatment so this will be classed as a
“no show” and will result in 50% of the total cost being payable.
Failure to arrive for an appointment without prior notice within the required 48hr time frame, will result in your appointment being classed as a ‘no show’ and 100% of the total cost payable.