We have fully reviewed all of the government guidance available to us and are confident that we are opening our doors in a very safe way, minimising any risk to staff or clients.  We purposefully took the decision not to rush into reopening following lockdown, so we could allow the time to over familiarise ourselves with the advice that has been signed off specifically for our industry, and put that advice into practice.  We hope that this gives you some level of comfort, but have also put together this short list of FAQ's which should help you to understand the reasons behind some of the decisions we have taken. 

Do I have to wear PPE to my appointment?   


The latest guidance states that we should strongly encourage our clients to wear a face covering in enclosed public spaces such as salons and barbershops where social distancing may be difficult and where clients come into contact with people that they do not normally meet. 

Our therapists will also be wearing visors, gloves and where necessary, facemasks and aprons too.

Based on the above, facecoverings are not mandatory but recommended therefore we would ask that you bring and wear your own, especially if this would make you feel more comfortable. There will be no customer face masks available from us.

What PPE will staff be wearing?

Guidance is constantly being updated but as we write this, the current guidelines state that for close contact treatments we must wear a visor. However, there is no requirement for us to wear a face mask. We may chose to wear a mask for additional protection or if wearing a visor is not possible.  We will also be wearing single use gloves for all treatments and disposable aprons for body treatments such as waxing, massage, semi permanent makeup and body contouring.  

Have your cleaning protocols changed due to Covid -19?

As all of our long standing clients will know, cleaning was always a top priority at Camilla Rose! However we will be bringing in additional cleaning protocols for when we reopen. This includes updates such as:

  • Allowing 15 minutes between each client to sanitise the treatment area and all contact points

  • Using appropriate disinfectant products to ensure viruses are killed

  • Cleaning checklists for each work station

  • Cleaning equipment will be easily accessible for each therapist to ensure efficiency and minimal cross contact

  • All towels and staff uniforms will be washed daily at a minimum of 60 degrees

Have you done a Risk Assessment?

Yes. As per government guidelines a full salon risk assessment and subsequent staff training has been completed.

What are the forms I will now need to complete?

The first time you visit you will be required to complete a full online consultation form for the treatment in question as well as reading and signing our Covid-19 salon guidelines. Then, each time you visit you will be required to complete a Covid-19 health check ON THE DAY as well as a brief record card for your treatment. All forms are online and will be sent out to you upon booking so please ensure that we have the correct email address for you. In addition we cannot complete these forms in salon as we will not have time so please ensure they are done prior to your arrival. Unfortunately for insurance purposes we cannot perform your treatment without, even if you are an existing client.

Will I be required to bring my own hand sanitiser?

No. We have arranged for additional hand sanitising points to be implemented around the salon including an automatic dispenser upon entry but you may bring you own if you prefer to do so.

Can you ensure that I will be able to keep a safe distance away from other clients who may be attending at the same time as me?

Yes.  We have worked hard to ensure that our rotas mean that the salon is never at full capacity.  We are fortunate in the fact that the salon is spacious and even our nail desks and brow station complies with the current government guidance to keep at least one metre apart. 

Can I use my mobile phone during my appointment?

No. When we initially open, in line with government guidelines we kindly ask you not to bring your phone or any other personal belongings into the salon.  If you bring in your phone and then touch it or place it onto any surface within the salon, we are then required to fully clean and disinfect the area and change our PPE before we continue with your treatment.  As you can imagine this is not feasible in the time we will have, especially when we take into consideration the additional cleaning we will already be scheduling between each client.  We are committed to ensuring that we complete your appointments to our usual high standards and within the appropriate time so we don't keep anyone waiting.

Will your toilets be in operation?

No.  Initially our staff area, including the toilets will not be available for customer use.  This is due to the fact there will be a requirement to fully clean and disinfect the toilet area as soon as anyone has used it.  The time it takes to do this would impact the available time that we have in which to complete your treatment, so we please ask that you keep in mind that our toilets will be out of use for the foreseeable.  We will update you as soon as this guidance can be relaxed.

Will magazines or refreshments be available during my appointment?

No.  When we initially re-open we will not be serving any drinks or have magazines available due to the reasons outlined in the previous two questions.  We also ask that you refrain from bringing your own food, drink and magazines into the salon.

Can I bring a friend or family member to my appointment?

No.  Please turn up for your appointment alone and on time, this is so we can keep the number of people in the salon at any one time to a minimum ensuring that we can make it easy for our clients to remain socially distanced. Even if two people from the same household are having treatments one after another, attendance will still need to be one person at a time.

Can I make additional appointments whilst I am in the salon?

No.  When we first open we will only be taking appointments over the phone or via text.  This is to comply with government guidance around minimising the time that people are in the salon, as well as ensuring that the total number of people in the salon at any one time is kept to a minimum. We will also only be allowing clients to make 1 advance booking at a time initially.

Can I come to my appointment early and wait inside your reception area?

No.  Please arrive to your appointment on time and no earlier.  You may be asked to wait outside for a short time, depending on the number of clients already inside the salon.  We will do our very best to ensure that all appointments are running on time. We may not be with a client when you arrive however may be within our 15 minutes of clean down time so please bear with us.

Will it be clear what I should do when I arrive at the salon for my appointment?

Yes.  We have created special signs to ensure that it is clear where to wait, as well as communicating everything via our social media pages which includes how to let us know that you have arrived as well as where to stand in order so we can all remain socially distanced where possible.

What happens if I am late?

If you are late then we may not be able to complete your full appointment as we will need to ensure we can complete your treatment within the time slot we have allocated.  If you are so late that we are unable to fulfil your treatment then you will be charged the usual short notice cancellation fee and asked to reschedule. It is extremely important that we do not run late in order that we have the adequate cleaning time and do not cross over with the next clients. Failure to comply with this will mean we are not following government guidelines.

Can I come to my appointment if I have mild Covid-19 symptoms but still feel ok?

No.  If you have any of the symptoms listed on the government or NHS website, or for any reason are required to isolate, please cancel your appointment as early as you can. Please do not attend if you are unwell with any type of illness, not just Covid-19. This is so we can keep our salon a safe space that everyone feels as comfortable and as confident in as they possibly can.

Will I be informed if I have attended the salon and you have had a confirmed or suspected case of Covid-19?

Yes. Our booking system will ask you to complete a Covid health check form each time you come and these details will be passed onto Track & Trace if we are asked to do so. In the unlikely event that we are informed that anyone who has attended the salon has or has recently had Covid-19, we will follow the appropriate government advice on ensuring people are made aware where necessary. 


Can I pay in cash?

Yes you can pay in cash, however we would prefer to take card payments where possible to minimise contact.

If you have any other questions or concerns please do not hesitate to get in touch.

It is our aim that the salon experience you were used to will return as soon as possible, but for now we really would appreciate you supporting us by understanding the temporary changes we have had to make to ensure that our customer and our own safety is our number one priority.